Centrelink phone numbers
| Subject | Option | Operating hours | Phone number |
|---|---|---|---|
| Assurance of Support for visa applicants | Assurance of Support | Mon – Fri 8 am – 4 pm |
132 850 |
| BasicsCard | Balance enquiry | 7 days a week 24 hours a day |
1800 057 111 |
| Income Management and BasicsCard enquiries | Mon – Fri 8 am – 5 pm |
1800 132 594 | |
| Bereavement | Bereavement Assistance Widow B Pension |
Mon – Fri 8 am – 5 pm |
132 300 |
| Widow Allowance | Mon – Fri 8 am – 5 pm |
132 850 | |
| Carers | Carer Payment and Carer Allowance | Mon – Fri 8 am – 5 pm |
132 717 |
| Centrelink debt | Repayment of a Centrelink debt | Mon – Fri 8 am – 5 pm |
1800 076 072 |
| Centrelink online accounts and Express Plus Centrelink mobile app | Centrelink technical support – select option 2 Centrelink online accounts Centrelink Express Plus mobile app | Mon – Fri 7 am – 10 pmSat – Sun 10 am – 5 pm |
132 307 |
| Complaints and feedback | Provide feedback, suggestions or make a complaint | Mon – Fri 8 am – 5 pm |
1800 132 468 |
| Families | Child Care Benefit Dad and Partner Pay Double Orphan Pension Family Tax Benefit Parental Leave Pay Parenting Payment |
Mon – Fri 8 am – 8 pm |
136 150 |
| Financial Information Service (FIS) | FIS seminar bookings | Mon – Fri 8 am – 5 pm |
136 357 |
| Information on financial issues | Mon – Fri 8 am – 5 pm |
132 300 | |
| Foreign exchange | Information about foreign exchange rates | Mon – Fri 8 am – 5 pm |
1800 050 041 |
| Help in an emergency | Farmer assistance | Mon – Fri 8 am – 8 pm |
132 316 |
| Exceptional Circumstances Relief Help including Crisis Payment and Special Benefit |
Mon – Fri 8 am – 5 pm |
132 850 | |
| Income Management | Income Management and BasicsCard enquiries | Mon – Fri 8 am – 5 pm |
1800 132 594 |
| BasicsCard balance enquiry | 7 days a week 24 hours a day |
1800 057 111 | |
| Indigenous Australians | Centrelink Indigenous Call Centre | Mon – Fri 8 am – 5 pm |
1800 136 380 |
| Repayment of a Centrelink debt | Mon – Fri 8 am – 5 pm |
1800 138 193 | |
| Intent to claim | Refer to one of the services by category in this table | ||
| International Services | International Services call centre | Mon – Fri 8 am – 5 pm |
131 673 |
| Job seekers | Newstart Allowance – 22 years of age and over Exceptional Circumstances Relief Help Special Benefit and Employment Services Providers |
Mon – Fri 8 am – 5 pm |
132 850 |
| Youth Allowance – job seeker under 22 years of age | Mon – Fri 8 am – 5 pm |
132 490 | |
| Jobs, Education and Training (JET) | Mon – Fri 8 am – 8 pm |
136 150 | |
| Languages (Multilingual) | Multilingual Phone Service | Mon – Fri 8 am – 5 pm |
131 202 |
| myGov | myGov help desk – select option 1 | Mon – Fri 7 am – 10 pmSat – Sun 10 am – 5 pm |
132 307 |
| Older Australians | Age Pension Bereavement assistance Commonwealth Seniors Health Card Pensioner Concession Card Widow B Pension Wife Pension |
Mon – Fri 8 am – 5 pm |
132 300 |
| People with disability | Disability Support Pension Mobility Allowance Sickness Allowance |
Mon – Fri 8 am – 5 pm |
132 717 |
| Phone self service | Access your account by phone | 7 days a week 24 hours a day |
136 240 |
| Report income | Report income for Centrelink payments | 7 days a week 24 hours a day |
133 276 (13 EARN) |
| Rural & remote Australians | Assistance for Isolated Children | Mon – Fri 8:00 am – 4:30 pm |
132 318 |
| Farmer assistance | Mon – Fri 8 am – 5 pm |
132 316 | |
| Students & trainees | Austudy Low Income Health Care Card Pensioner Education Supplement Youth Allowance |
Mon – Fri 8 am – 5 pm |
132 490 |
| ABSTUDY – Aboriginal and Torres Strait Islander students | Mon – Fri 8 am – 5 pm |
1800 132 317 | |
| Assistance for Isolated Children | Mon – Fri 8:00 am – 4:30 pm |
132 318 | |
| Australian Apprenticeships | Mon – Fri 8 am – 5 pm |
133 633 | |
| Superannuation | Early release of superannuation | Mon – Fri 9 am – 5 pm |
1300 131 060 |
Tribunals
Social Security Appeals Tribunal
Web: www.ssat.gov.au
Administrative Appeals Tribunal
Translating & Interpreter Service: 13 14 50
Web: www.aat.gov.au
Legislation
- Social Security Act 1991 (Cwlth) as amended
- Social Security (Administration) Act 1999 (Cwlth) as amended (‘the Admin Act’)
- Family Assistance Act 1999 (Cwlth) as amended
- Family Assistance (Administration) Act 1999 (Cwlth) as amended
Websites
National Social Security Rights Network website contains practical as well as analytical information about a wide range of social security matters for consumers and advocates
Attorney-General’s Department legislation website (www.ag.gov.au), contains the official versions of the various laws of the Commonwealth as well as a great deal of other relevant information
Austlii (http://www.austlii.edu.au/ ), contains a search facility for legislation and case law