5/4 Homer Street Moonee Ponds 3039

Where to get more information

 

 

Subject Option Operating hours Phone number
Assurance of Support for visa applicants Assurance of Support Mon – Fri
8 am – 4 pm
132 850
BasicsCard Balance enquiry 7 days a week
24 hours a day
1800 057 111
Income Management and BasicsCard enquiries Mon – Fri
8 am – 5 pm
1800 132 594
Bereavement Bereavement Assistance
Widow B Pension
Mon – Fri
8 am – 5 pm
132 300
Widow Allowance Mon – Fri
8 am – 5 pm
132 850
Carers Carer Payment and Carer Allowance Mon – Fri
8 am – 5 pm
132 717
Centrelink debt Repayment of a Centrelink debt Mon – Fri
8 am – 5 pm
1800 076 072
Centrelink online accounts and Express Plus Centrelink mobile app Centrelink technical support – select option 2 Centrelink online accounts Centrelink Express Plus mobile app Mon – Fri
7 am – 10 pmSat – Sun
10 am – 5 pm
132 307
Complaints and feedback Provide feedback, suggestions or make a complaint Mon – Fri
8 am – 5 pm
1800 132 468
Families Child Care Benefit
Dad and Partner Pay
Double Orphan Pension
Family Tax Benefit
Parental Leave Pay
Parenting Payment
Mon – Fri
8 am – 8 pm
136 150
Financial Information Service (FIS) FIS seminar bookings Mon – Fri
8 am – 5 pm
136 357
Information on financial issues Mon – Fri
8 am – 5 pm
132 300
Foreign exchange Information about foreign exchange rates Mon – Fri
8 am – 5 pm
1800 050 041
Help in an emergency Farmer assistance Mon – Fri
8 am – 8 pm
132 316
Exceptional Circumstances Relief Help
including Crisis Payment and Special Benefit
Mon – Fri
8 am – 5 pm
132 850
Income Management Income Management and BasicsCard enquiries Mon – Fri
8 am – 5 pm
1800 132 594
BasicsCard balance enquiry 7 days a week
24 hours a day
1800 057 111
Indigenous Australians Centrelink Indigenous Call Centre Mon – Fri
8 am – 5 pm
1800 136 380
Repayment of a Centrelink debt Mon – Fri
8 am – 5 pm
1800 138 193
Intent to claim Refer to one of the services by category in this table
International Services International Services call centre Mon – Fri
8 am – 5 pm
131 673
Job seekers Newstart Allowance – 22 years of age and over
Exceptional Circumstances Relief Help
Special Benefit and Employment Services Providers
Mon – Fri
8 am – 5 pm
132 850
Youth Allowance – job seeker under 22 years of age Mon – Fri
8 am – 5 pm
132 490
Jobs, Education and Training (JET) Mon – Fri
8 am – 8 pm
136 150
Languages (Multilingual) Multilingual Phone Service Mon – Fri
8 am – 5 pm
131 202
myGov myGov help desk – select option 1 Mon – Fri
7 am – 10 pmSat – Sun
10 am – 5 pm
132 307
Older Australians Age Pension
Bereavement assistance
Commonwealth Seniors Health Card
Pensioner Concession Card
Widow B Pension
Wife Pension
Mon – Fri
8 am – 5 pm
132 300
People with disability Disability Support Pension
Mobility Allowance
Sickness Allowance
Mon – Fri
8 am – 5 pm
132 717
Phone self service Access your account by phone 7 days a week
24 hours a day
136 240
Report income Report income for Centrelink payments 7 days a week
24 hours a day
133 276
(13 EARN)
Rural & remote Australians Assistance for Isolated Children Mon – Fri
8:00 am – 4:30 pm
132 318
Farmer assistance Mon – Fri
8 am – 5 pm
132 316
Students & trainees Austudy
Low Income Health Care Card
Pensioner Education Supplement
Youth Allowance
Mon – Fri
8 am – 5 pm
132 490
ABSTUDY – Aboriginal and Torres Strait Islander students Mon – Fri
8 am – 5 pm
1800 132 317
Assistance for Isolated Children Mon – Fri
8:00 am – 4:30 pm
132 318
Australian Apprenticeships Mon – Fri
8 am – 5 pm
133 633
Superannuation Early release of superannuation Mon – Fri
9 am – 5 pm
1300 131 060

 

Tribunals

Social Security Appeals Tribunal
Web: www.ssat.gov.au

Administrative Appeals Tribunal
Translating & Interpreter Service: 13 14 50

Web: www.aat.gov.au

Legislation

  • Social Security Act 1991 (Cwlth) as amended
  • Social Security (Administration) Act 1999 (Cwlth)  as amended (‘the Admin Act’)
  • Family Assistance Act 1999 (Cwlth) as amended
  • Family Assistance (Administration) Act 1999 (Cwlth) as amended

 

Guide to Social Security Law

 

Websites

National Social Security Rights Network website contains practical as well as analytical information about a wide range of social security matters for consumers and advocates

Attorney-General’s Department legislation website (www.ag.gov.au), contains the official versions of the various laws of the Commonwealth as well as a great deal of other relevant information

Austlii (http://www.austlii.edu.au/ ), contains a search facility for legislation and case law