You need to submit medical evidence if you claim Disability Support Pension (DSP), or have a medical review.

To help Centrelink work out if you can get DSP, they need to know how your condition affects you.

They need medical evidence from your treating health professionals about your conditions. In most cases, they need evidence for each condition that affects your ability to work.

If you don’t give them medical evidence when they ask for it, they may reject your DSP claim or stop your DSP payment.

If you’re having problems with medical evidence contact Centrelink. They can look at your situation and discuss your options.

NOTE: Social Security Rights Victoria now has a DSP toolkit. This is a resource for medical practitioners, social and community workers who want to help their clients obtain evidence for a DSP application. The whole kit, which includes sample letters is available on 

Note that in Victoria, organisations can arrange a training session in the use of the toolkit by emailing or calling 03 9481 0299. Other state-based organisations can arrange training by contacting Social Security Rights in their states.

Types of medical evidence

  • medical history records or reports
  • specialist medical reports
  • psychologist reports, including IQ testing
  • special school reports
  • other reports such as physiotherapy or audiology reports
  • medical imaging reports
  • physical examination reports
  • compensation and rehabilitation reports
  • hospital or outpatient records including details of operations

Most conditions need evidence from a health professional, such as your usual treating doctor.

Conditions that may need specialist evidence

Mental health conditions

Evidence that a psychiatrist or clinical psychologist supports the diagnosis.

Intellectual disability

An assessment of intellectual function and adaptive behavior supported by a psychologist. This should include information about your IQ score, or ability to undergo testing. A report from your special school may have this information.

Ear conditions affecting hearing or balance

Evidence that an audiologist or an ear, nose and throat specialist supports the diagnosis.

Eye conditions affecting vision

Evidence that an ophthalmologist or ophthalmic surgeon supports the diagnosis.

When claiming DSP, your medical evidence should support what you’ve put in the medical details section of your claim.

In all cases, your medical evidence should:

  • show your diagnosed conditions
  • include the name and contact details of your doctors and specialists
  • be current, usually less than 2 years old

In most cases, Centrelink needs to confirm all of the information below.

  • the diagnosis of your condition
  • the date of your diagnosis
  • the name and contact details of the doctor or specialist that diagnosed your condition

If you already have DSP and Centrelink has asked for current evidence for a medical review, you may not need to get new evidence confirming diagnosis if you’ve given this to us before.

Contact Centrelink to check if you’re not sure.

Centrelink also needs to confirm:

  • details of any past, current or planned treatments including if you’re on a waiting list
  • if you need special care, including nursing home level or palliative care
  • when the symptoms started (date of onset) – including:
    • the severity, frequency and duration of the symptoms
    • if the symptoms will persist despite treatment and use of aids, equipment or assistive technology
  • whether your prognosis will improve, stay the same, or get worse or affects how long you’ll live

Contact Centrelink if you’re not sure what evidence you need to provide.

Centrelink may need to talk to your treating health professional about your medical evidence. You should provide consent Consent to disclose medical information form. Centrelink staff must show this consent form to the treating health professional.

You can also withdraw your consent at any time by contacting Centrelink.

3. Impairment rating measures