Centrelink Phone Numbers
Disability, sickness or carers 13 2717
Employment services (21 and over) 13 2850
Employment services (under 21) 13 2490
In languages other than English 13 1202
Customer relations (complaints, compliments, suggestions) 1800 050 004
TTY payment enquiries (TTY phone required) 1800 810 586
To make an appointment 13 1021
Tribunals
Social Security Appeals Tribunal
14 th Floor
628 Bourke Street
Melbourne 3000
Tel: (03) 9954 0700, 1800 011 140 (freecall)
Email: Melbourne@ssat.gov.au
Web: www.ssat.gov.au
Administrative Appeals Tribunal
Level 16, HWT Tower,
Southgate
40 City Road
Southbank 3006
Tel: 9282 8444 (Metro areas)
1300 366 700 (Country areas)
Translating & Interpreter Service: 13 14 50
Web: www.aat.gov.au
Legislation
• Social Security Act 1991 (Cwlth) as amended
• Social Security (Administration) Act 1999 (Cwlth) as amended ('the Admin Act')
• Family Assistance Act 1999 (Cwlth) as amended
• Family Assistance (Administration) Act 1999 (Cwlth) as amended
Books including commentary on legislation
Fitzroy Legal Service, The Law Handbook, Fitzroy Legal Service, 2001 (published annually since 1987)Available from Fitzroy Legal Service,124 Johnston Street, Fitzroy 3065. Tel: (03) 9419 3744
Raper, M (ed), The Independent Social Security Handbook - a practical guide for advisers, Welfare Rights Centre, Pluto Press, editions 1-4 [1990, 1994, 1999, 2001, 2004] Also available in electronic format via subscription at www.welfarerights.org.au
Sutherland, P and Anforth, A, Social Security and Family Assistance Law, The Federation Press & Welfare Rights and Legal Centre, Canberra, 2001 (formerly Annotated Social Security Act editions 1-5 [1984, 1985, 1986, 1988, 1989] then Annotations to the Social Security Act, editions 1-4 [1992, 1994, 1996, 1998]
Welfare Rights & Advocacy Service, AAT Social Security Self Advocacy Kit, Perth, 2000. Download at www.welfarerights.org.au
Journals including commentary on legislation
Social Security Reporter Available by subscription at www.ssr.org.au
Centrelink Guidelines, Manuals & Other Publications
eReference (a comprehensive electronic version of Centrelink guidelines - at some stage in the future, these guidelines will be available over the Web)
Websites
National Welfare Rights Network website (www.welfarerights.org.au) contains practical as well as analytical information about a wide range of social security matters for consumers and advocates
Department of Families, Community Services and Indigenous Affairs website (www.facs.gov.au), contains up to date legislation, as well as the Guide to the Social Security Law and the Guide to the Family Assistance Law (social security and family assistance policy administered by Centrelink, and also Centrelink’s interpretation of social security and family assistance legislation)
Centrelink website (www.centrelink.gov.au), contains general but comprehensive payment information, and payment rates – information relates to Centrelink policy
- Attorney-General's Department legislation website (www.ag.gov.au), contains the official versions of the various laws of the Commonwealth as well as a great deal of other relevant information
- Austlii (http://www.austlii.edu.au/), contains a search facility for legislation and case law
