Chronic Illness Alliance - Peer Support Network

Best Practice Framework

Contents - Click a link below to view framework

• 1. Acknowledgements, Introduction & How to use this framework
• 2. Getting started
  • 2.1 Needs analysis & research
  • 2.2 Choosing the best program for your organisation
• 3. Program planning & development
• 4. Program operations
  • 4.1. Recruitment, selection & screening
  • 4.2 Training & development
  • 4.3 Program activities
    • 4.3.1 Group support
    • 4.3.2 Online support
    • 4.3.3 Telephone support
  • 4.4 Promoting your program
  • 4.5 Supporting volunteers & program activities
• 5. Management and governance
  • 5.1 Statement of purpose
  • 5.2 Relationship of the program to its governing body
  • 5.3 Policies
  • 5.4 Position descriptions
  • 5.5 Procedures
  • 5.6 Financial arrangements
  • 5.7 Management of records
• 6. Program Evaluation
  • 6.1 Who is involved in the evaluation of the program?
  • 6.2 When to evaluate
  • 6.3 Areas to be considered
  • 6.4 Collection of data
  • 6.5 Evaluation findings

View the references and examples

Download a print-ready version of the framework. (PDF 1.18mb)

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