ii See http://www.surveymonkey.com/
iii See http://www.rch.org.au/chips/
iv This will depend on whether the peer support program is part of the activities of a larger organisation with broader goals, or if the organisation exists solely to provide peer support. Any formally constituted organisation will have a foundation document that defines its purpose. For a Company, this is the Constitution (formerly Articles of Association). For an Incorporated Association, this document is called the Statement of Purpose.
vi See for example the Victorian Department of Human Services self-help grants, here
vii See National Standards for Disability Services (1993) available at this link and the NSW disability services standards available at this link and the Victorian disability services standards available at this link
viii See National Standards for Volunteer Management published by Volunteering Australia in 2009, here
xi For more advice on many of the issues discussed in this section, see Powazek, D. 2001, Design for Community- the art of connecting real people in virtual places, Waite Group Press.
xiii See http://www.hon.ch/pat.html
xvi See for example http://au.groups.yahoo.com
xvii See http://realitycheck.org.au/phpBB2/
xviii See http://www.muntedpancreas.com/forum/
xix Volunteers should be advised that if they do not have call blocking enabled on their phone, then people receiving calls on a telephone with called identification will be able to see their number. This feature can be blocked permanently by arranging for the line to be blocked with the telephone company. Alternatively, calls can be blocked individually by calling 1831 then the desired number from a land line or #31# then the number from a mobile.
xx See for example:
Schwartz, C.E., & Sendor, M. (1999), Helping others helps oneself: Response shift effects in peer support. Social Science & Medicine, 48(11), 1563-1575.
Dennis, C.L. (2003), Peer support within a health care context: a concept analysis. Int J Nurs Stud, 40(3), 321-332.
Doull, M., O’Connor, A., Robinson, V., Tugwell, P., Wells, G. (2006), Peer support strategies for improving the health and wellbeing of individuals with chronic diseases (Protocol), The Cochrane Collaboration, 2006, Issue 2, 1-8.
xxi See http://www.sugarcrm.com/crm/
xxii See http://www.salesforce.com/
xxiii See http://www.ebase.org/home